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E-Mail & Chat Support Executive

Job Responsibilities:

  • Answering customers’ inquiries via Chat, Email, and Social Media. providing the right information.
  • Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
  • Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
  • Building lasting relationships with clients and other team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
  • Making sales or recommendations for services that may better suit customers’ needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures.


  • Excellent communication skills (Verbal, Written).
  • Minimum typing speed of 35WPM with 90% accuracy.
  • Fresh to 1 Year of experience in customer services.
  • Must be a team player.


Pay: Rs30,000.00 – Rs49,691.13 per month
Shift timings : 9:00 PM-6:00 Am

Total Position



6 month +


10-Commercial Market, Tech Society, Lahore
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